Everything you need to know about Activate OS
Activate OS is Sandhills Global’s equipment management operating system that connects dealers and rental divisions directly to their customers’ fleets, providing real-time inspection results, service requests, parts quotes, remote diagnostics, and delivery tracking.
Dealerships, fleet owners, rental companies, and rental divisions use various components of Activate OS according to their needs. It’s used by contractors, condition monitoring analysts, service writers and managers, customer concierge representatives, sales reps, technicians, and any dealer or rental operation that co-manages customer equipment. Read on to learn more about who Activate OS is for.
- Faster service – 30% quicker turnaround.
- Turn inspections into revenue – Capture service opportunities as they happen.
- Immediate visibility – Spot repairs early with real-time inspection data.
- Streamlined operations – Simplified parts and service quoting, remote diagnosis, and customer communication.
Activate OS serves construction, agriculture, transportation, and logistics markets. It also supports forestry, mining, and landscaping operations, as well as other businesses. The platform delivers unified tracking, maintenance, and service workflows across industries that rely heavily on equipment and fleet management.
Activate OS is available globally and designed to adapt to a wide range of machinery and operating environments. Whether you’re managing equipment in the U.S., Australia, or anywhere else in the world, Activate OS delivers the flexibility and scalability to meet your operational needs.
Activate OS Products
Activate OS consists of Activate OS Fleet, Activate OS Inspection, and Activate OS Provider. Each is offered separately on a subscription basis and can also be used together.
Contractors and fleet owners rely on Activate OS Fleet to centralize their equipment operations, connect their field and office teams, and resolve issues early to minimize downtime.
Dealers utilize Activate OS Inspection and Activate OS Provider to turn standardized digital inspections of customer equipment into fast issue resolution, boosting parts and service revenues.
Rental companies and rental divisions bank on Activate OS Inspection and Activate OS Provider to monitor machines in customers’ hands, route failed items for immediate action, and cut equipment turnaround time by up to 50%.
Activate OS Fleet and Activate OS Provider pricing is determined by the number of assets under management. Activate OS Inspection pricing depends on the number of dealership locations.
User Support & Implementation
The 30-day free trial starts as soon as you complete onboarding. Users have full capabilities within the solution during the free trial period. Start your free trial today.
During your demo call , we’ll provide templates for you to fill out and guide you through the onboarding process. You can also schedule Activate OS training sessions through your Sandhills sales representative. Sandhills maintains a single point of contact with the Activate OS product to provide you with the best customer experience.
Implementation time varies depending on your company's size. However, the onboarding timeline can be as little as one day.
You can contact your Sandhills sales rep directly, email help@activateos.com, or use this online form to contact our team.
There is no user limit for Activate OS Inspection, Activate OS Provider, and Activate OS Fleet. You can include as many users as needed to assign necessary tasks to the appropriate people.
Activate OS is a product of Sandhills Global. Thousands of dealers, fleet owners, and providers entrust the state-of-the-art Sandhills Cloud with their inventory data, hosted websites, email, and more.
Inspections
Activate OS Inspection users—the machine operators in the field—conduct standardized inspections on their mobile devices with photos, videos, and detailed notes. Inspections are instantly viewable by customers and internal teams, and the system tracks inspection history per unit.
How Activate OS Makes Operator Walkarounds Simple, Mobile, and Compliant:
Yes. The Inspection module digitizes inspections, allowing for immediate sharing, tracking, and searchability. Digital inspections also support voice and text notes, photos, and videos.
Yes. Activate OS Inspection services as a one-stop shop for all your equipment inspection needs, streamlining communication and increasing compliance rates by 95%.
Activate OS Inspection has many pre-loaded report templates to make the inspection process easier for you. You can contact us for a complete list, but here are just a few examples:
- Inspections Completed
- Weekly / Monthly / Yearly Utilization
- Total Dollar Amount of Opportunities Identified
- Total Number of Opportunities Identified
- Total Dollar Amount of Opportunities Closed
- Total Number of Opportunities Closed
Yes, you can tailor Activate OS Inspection reports to your needs. For example, if our stock solution covers 95% of your requirements from the start, you can easily modify reports and inspections as you identify areas to customize over time.
Yes. Activate OS Inspection allows you to build your own reports from scratch.
Service & Uptime
With Activate OS Provider you can instantly send service requests to your customers, respond before downtime occurs, and maintain ongoing communication through the system’s messaging and quote features.
Auto-assign tasks to in house technicians or third party providers through a trackable digital workflow and preventative maintenance scheduling, including off-season overhauls, with Activate OS Provider.
It turns inspection findings into service opportunities, enabling quote delivery and rapid follow-up on failed items. With Activate OS, dealers see roughly 30% faster service turnaround and increased parts and service sales.
Asset Management
Activate OS Fleet can track heavy machinery (excavators, dozers, skid steers, tractors, harvesters, and other types of equipment), trucks, trailers, non-powered tools, and specialized equipment across construction, agriculture, forestry, mining, landscaping, and transportation.
Activate OS can support an unlimited number of your fleet’s assets. This allows you to track as many items as your business requires.
Yes. Activate OS Fleet integrates with dealer business systems (DBS) and can connect to telematics providers when needed. If you already use a fleet management system, Activate OS can capture inspection locations without requiring telematics.
No. While telematics integration is supported, the platform works without telematics by capturing inspection data, photos, and notes directly from mobile devices. Operator inspections can report issues telematics doesn’t cover, such as cracked glass, a leaking hydraulic line, or a damaged seatbelt.
Yes. It provides tools to document equipment condition, capture trade-in values, and reduce losses from undiagnosed repair issues.